Before You Arrive
You do not need a referral to book privately. Simply book online or call (07) 3132 2785. If you are using NDIS, Medicare, WorkCover, or CTP funding, have your referral or care plan ready. There is free parking on site at 5/54 Kingston Rd, Underwood, including accessible spaces. Bring swimwear, a towel, and any relevant paperwork.
Your First Session
Your first appointment begins in the water. Ben will have a brief conversation with you about your condition, your goals, and any concerns — then guide you through a tailored set of exercises in the private heated pool. Sessions are one-on-one, unhurried, and entirely focused on you. You will not be sharing the pool with anyone else.
The Pool & Equipment
Our pools are heated to 34–36°C — warm enough to relax tight muscles and reduce joint stiffness. The pool is 1.2 metres deep with an integrated underwater treadmill that allows Ben to adjust speed, resistance, and water depth throughout your session. The facility is fully accessible with ramps, a hoist, and lifters — no mobility level is too complex to accommodate.
Your Personalised Program
By the end of your first session, you will have a personalised hydrotherapy exercise program to follow. This program is designed specifically for your condition and adjusted as you progress. Once you have a program and feel confident in the water, you can hire the pool independently for $20 per 30 minutes or $40 per hour — no physiotherapist required during the session.
What if I Am Nervous?
Many clients are anxious before their first session — especially if they have not exercised for a long time, have significant mobility limitations, or are unsure what to expect. That is completely normal. Ben will take things at your pace, and there is no pressure to do more than you are comfortable with. If you would like to have a quick chat before booking, call us on (07) 3132 2785.
Ready to Get Started?
Appointments are available now, Monday to Friday 8:30am–5pm and Saturday 8am–2pm. No referral needed for private bookings.